Support
Contact Us
Support runs 24/7 on Discord. Tickets are the fastest way to get help with an order or licence.
Open a ticket
Order issues, licence resets, refunds and setup problems. Include your order reference for the quickest reply.
Join the community
Status updates, release notes, guides and general questions from the wider silent.gg community.
Before you message us
Check the setup guides and the status updates in Discord first — most questions about installation and downtime are already answered there.
Response times
Tickets are usually answered within a few hours and always within 24 hours. Please avoid direct messaging staff; tickets are tracked, DMs are not.