Refund Policy

If a product cannot be delivered, or a confirmed fault on our side leaves it unusable for you and support cannot resolve it, we will issue a refund or extend your licence — your choice.

Licences that have already been activated and worked as described, purchases made in error, bans or penalties applied by a third-party platform, hardware that does not meet the listed requirements, and change-of-mind requests.

Refund requests must be opened within 24 hours of purchase and before extended use of the licence.

Open a ticket with your order reference and a short description of the problem. Most requests are reviewed within 24 hours.

Please contact support before raising a chargeback. Chargebacks filed without contacting us result in permanent loss of access.